“In the past,I also bought other small commodities from your country,and all of them were of excellent quality. But those soap products were really terrible! You know that our place is a beautiful one,and you should also be clear that under our climate conditions,we mainly develop agriculture and fisheries. After using those soaps,people's skins got damaged. It would hurt when exposed to ultraviolet rays,and it would also hurt when going fishing in the sea It's really awful.”
“I'm aware of that soap. Its ingredients are fine,but it's more suitable for industrial cleaning. Perhaps this incident was caused by a communication error. Anyway,I'm terribly sorry for the losses caused to you”